At Jolima, we understand the excitement of receiving your order, and we are committed to making the delivery process as smooth as possible. Here’s everything you need to know about how we ship your purchases.
Where Do We Ship?
We proudly deliver to customers in Vietnam and the United States. Our warehouses are strategically located to minimize delivery times:
- Vietnam Warehouse: 7 Phan Huy Chu, Bac Ly, Dong Hoi, Quang Binh 47000, Vietnam
- United States Warehouse: 4256 W Diversey Ave, Chicago, IL 60639, United States
How Long Will It Take?
We work hard to process all orders within 1-2 business days. Once shipped, here’s when you can expect your package:
- Vietnam: 2-3 business days
- United States: 1-3 business days
Total delivery time combines processing time and shipping time.
Shipping Costs
We keep our shipping fees straightforward and budget-friendly:
- Vietnam: $1.95
- United States: $3.50
Track Your Package
Once your order ships, we’ll send you a confirmation email with your tracking details. If you don’t see updates right away, don’t worry—tracking systems may take up to 24 hours to refresh.
Unexpected Delays
Sometimes, things don’t go as planned. Delivery delays may happen due to:
- Weather disruptions or natural disasters.
- Operational challenges faced by shipping carriers.
If this occurs, we’ll inform you immediately and work to get your package delivered as quickly as possible.
Have any concerns or questions? Email us at [email protected], and we’ll be happy to assist!